Payment Policy

Payment Options

Credit Cards: We accept credit cards backed by the major providers on our website, including Visa, Mastercard, American Express, and Discover. If you’re having trouble checking out, please email us at help@puremtn.com so we can help.  

Apple Pay: If you have an iPhone with Apple Pay enabled, you can use Apple Pay on both desktop and mobile. On desktop, you’ll need MacOS Sierra or above. On iOS, you’ll need iOS 11 or above. Apple Pay is not supported if you visited PureMtn.com through an in-app browser, like Facebook's.  

PayPal: We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically be used before your backup payment method (which you’ll select at the time of purchase). 

GooglePay: If you have a Google account with GooglePay enabled, you can use GooglePay on both desktop and mobile.

 

Checkout Issues

If you’re getting an error message when trying to submit your payment, there’s probably an error or a typo in your billing information. 

  • If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered. 
  • If the error message says “Security code was not matched by the processor,” the issue is probably the CVV or date format you entered.
This is very rare, however if you see multiple charges for the same order on your bank statement, check your email to see how many order confirmations you received.
  • if you only received one confirmation only one of the charged orders went through. The other charge(s) on your statement will disappear in 2-3 business days. If you continue to see these duplicate charges, email us at orders@puremtn.com or call us on +44(0)131 380 7205 and we will resolve this quickly for you.
  • if you didn't receive any confirmation, none of the charged orders went through. Try placing the order again, double-checking that all billing and shipping information is correct. The charges on your statement will disappear in 1-2 business days. If they don't, email us at orders@puremtn.com or call us on +44(0)131 3807205 and we will resolve this quickly for you.

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