Customer Services

Should you require information or help regarding an order or any products, please contact us by email or by phone on 0131 3807205 and we will be happy to assist you.

  • Free delivery for all orders over £30 within 2 to 5 business days
  • Next-day and Express delivery options also available from £5.95
  • Standard delivery on all orders under £30 only £2.95 in 2 to 5 business days
  • See the delivery FAQs for details on shipping methods, costs and delivery times
  • Please be aware we currently only deliver to UK and Northern Ireland
  • You will be notified when your order is despatched

PureMtn accepts the following payment methods:

  • Credit and Debit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card at the point of order.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website
  • We also accept Apple Pay, Google Pay and Shopify Pay.

Provided your item is unused and in original condition within 31 days of order (including all labels, tags, product boxes, accessories and bags intact), you can send the item/items back for a refund or exchange. Please ensure all Returns are carefully packaged as they may be refused if items arrive damaged due to improper packaging.

Please contact us with your order number at and we will then provide you with a Returns Number and start your returns process of how and where to send the item/items back to us.